Stores in China
1. How can I check the status of my order?
Once you placed an order we will send you an order confirmation letter with your order number. You can take your order number to check your order status.
If the status shows “pending” or “pending payment” that means your order didn’t go through please contact the customer service to check the details. If the status shows processing but without the tracking number and carrier that means your dress is in tailoring. If the status shows processing with the tracking number and carrier that means your order has already shipped out and you can use the tracking number to check the detail information on the carrier’s official website.
*If you didn’t receive the order confirmation email or do not remember the order number you can login your account to check the status or contact customer service.
2.How do I contact Customer Service?
Call US— 86-571-28102759
If we are not available, please try to contact us via Live Help or leave us message or Sending inquiry mail. We will call you back in 12 hours
regarding what you need, which will be replied within 12 hours, 48 hours on weekends.
3. Can I change my order information after sending confirmation E-mail?
Yes, all the orders can be changed within 12 hours after your purchase, as we get your confirmation by email.
4. How do I decide what size to order?
We offer the size specification of each product,then you can refer to the size chart,and contrast the information of your baby to choose the right size for your baby .If there no size chart ,please contact us for it.And if you have any problem about size , you can message us to tell us the age ,height and weight of your baby, so that we can give you the professional advice.
5.Can You Ship To “MY COUNTRY”?
Yes ,no problem,we can ship to your country. we can ship single item samples or large orders to worldwide.
If the system show that it don’t arrive to your country,please let me know ,we will solve it.
6.I want more styles,how can i get latest catalogue for reference?
You can leave us a message or email,Just post a quick buying request. We will give you our latest catalogue according to your information.
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|Shipping Company||Shipping Cost||Estimated Delivery Time|
|3 - 7 days|
|3 - 7 days|
|5 - 14 days|
|Post Air Mail||Free Shipping||15 - 45 days|
|Return Policy||If the product you receive is not as described or low quality, the seller promises that you may return it before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe) and receive a full refund. The return shipping fee will be paid by you. Or, you can choose to keep the product and agree the refund amount directly with the seller.
N.B.: If the seller provides the "Longer Protection" service on this product, you may ask for refund up to 15 days after order completion.
|Seller Service||On-time DeliveryIf you do not receive your purchase within 60 days, you can ask for a full refund before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe).|
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online shopping, buying directly from manufacturers?
- Go to Alibaba.com and enter the wanted item into search field.
- Having made your choice, click "Contact supplier" button on the right
- On the next page enter your request and click "Send" button.
- Upon clicking you will be asked to get registered. Do it and wait for the reply.